This incident occurred at a previous employer. It was not an ourageous complaint, but was more an example of how incompetent users can be. A user came to me complaining that she could not get any of her documents to print. I went through the normal checks to make sure everything was functioning properly, which it was. I then determined that she had not logged on properly to the Novell network so her documents were not getting to the networked printer.
Without her knowledge, I got her logged on, but before I printed anything, I thought I would have some fun with her. I asked her if she was familiar with the terms bits and bytes, and she said she was. I told her that her computer sends bytes of information through the network to the printer to be printed. But for some reason, there were a large number of bytes clogging the line to the printer. We then went over to the printer where I unplugged the network connection. I told her we had to let the bytes “escape” out of the line so it would be clear to print again. I plugged it back in, went to her machine and printed a document. She was amazed! After that, whenever she had a problem, she asked me to come “Clean the lines again.”